Step up for students complaints8/8/2023 ![]() ![]() help you to document your complaint (if needed).let you know we’ve received your complaint within two working days and reply within 30 days where a response is needed.Where complaints are escalated to the Education Support Office, we will: tell you about any conflicts of interest.encourage and support you to seek early resolution of complaints with the school or Education Directorate. ![]() document and analyse enquiries, feedback and complaints to inform improvements to policy, procedure and practice.share your feedback with relevant areas of the Directorate, with your permission, to inform service improvement.treat you with respect and listen to understand your needs.Whether you raise concerns with the school or the Education Support Office we will: communication support for people who are deaf or hard of hearing and those with a speech impairment.Please call (02) 6205 5429 to receive a call back from one of our officers.Īfter we receive your complaint, we will refer it to the relevant business area to assist you in resolving this complaint. If you need help to complete the form, our Feedback and Complaints team can help. If after working with the school you feel your complaint has not been resolved, we encourage you to complete the online Education Directorate contact form. If the school is unable to meet your expectations, they will provide clear reasons for their actions and decisions. ensure that privacy laws are adhered to and still enable issues to be discussed in general terms.provide an explanation of what has happened and why.apologise or acknowledge that the situation could have been handled better or differently.try to fix the matter or improve the situation (this may include reviewing a policy or procedure).If you are unsure about who to talk to, please contact us on (02) 6205 5429 and we can help you to find the right person.ĭepending on the type of complaint, a staff member at the school may: Talk to the teacher, school principal or executive staff. How it works Step 1: Start with the school Complaints that relate to a school You can make a complaint about an ACT public school using the online Education Directorate contact form. You can learn more about how we handle complaints in our Complaints Policy. We will reply in a timely manner, listen to your needs, and treat you with respect. We want to hear about your experience with the Education Directorate, and we will work with you to solve problems.Īnybody – parent, student, carer, or member of the community can give us feedback. Legislation Administered by the DirectorateĬomplaints, feedback and enquiries help us improve our schools and services.Working With Vulnerable People Registration.Managing Hazardous Materials in ACT public schools.Expanding and Upgrading Schools for our Growing City.ACT Government and Community Support Services.Resources for Students, Parents and the School Community. ![]()
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